+27%
document completion rate
-34%
support requests about status
-22%
time to first upload
+19%
task completion from dashboard
4.5/5
perceived clarity score
Role: Product Designer
Scope: UX research, IA, dashboard, UI
Industry: EV financing / mobility
Methods: interviews, support review, journey audit
customer interviews
stakeholder interviews
support conversations reviewed
platforms benchmarked
expected more proactive updates
48% of users were unsure what to do after submitting their financing request.
44% of support questions were related to status visibility or next steps.
39% of users hesitated when asked to upload supporting documents.
Users expected reassurance during waiting periods, not silence.
PROBLEM
01
Make the journey visible
A progress timeline shows the major milestones of the financing lifecycle, from first contact to vehicle delivery.
02
Turn ambiguity into action
The dashboard highlights only what matters now: pending actions, submitted items, offers to review, or appointments to manage.
03
Reduce anxiety while waiting
Contextual notification cards explain what is happening behind the scenes instead of leaving users in silence.
04
Make documents manageable
The document area becomes a guided checklist with progress tracking, clear status chips and file-level actions.
The homepage acts as a control center, giving users an immediate understanding of where they are, what actions remain, who to contact and what updates have occurred.
The top timeline visualizes each phase of the financing journey: first contact, financing request, contract preparation, contract signed, vehicle order, delivery planning, vehicle in transit, vehicle delivered.
Instead of surfacing generic information, the dashboard prioritizes concrete tasks such as: uploading supporting documents, completing a co-borrower or tenant form, reviewing available offers.
A more transparent document upload flow
The document submission section was designed as a structured checklist, with:
mandatory vs optional documents, progress counters, upload CTAs for each item, status pills such as pending, submitted or invalid, expandable uploaded-file details with view, edit and delete actions.
Different dashboard states were created depending on the stage of the request: Each state uses a dedicated notification card to explain what is happening and what the user should expect next.
Users could configure their Tesla and instantly see the leasing price update based on their financing parameters, including contract duration, initial deposit, LDD or LOA, and individual or professional profile.
+19% increase in task completion from the dashboard
Metrics based on prototype testing, support analysis and anonymized concept data.
Journey mapping
UX research
Dashboard information architecture
Stepper and lifecycle design
Design system
State-based notifications
Component and interaction design
High-fidelity UI prototypes